Frequently Asked Questions

Question: What is a digital download or electronic delivery?

Answer: A digital download is an electronic form of acquiring a document, file or software package usually delivered to you through the internet, most commonly through email, giving you access to download the product you have purchased immediately.

Downloads from Microsoft servers are monitored to ensure that you are able to successfully access the products without any issues. We will allow you up to ten (10) downloads, if ever you need more downloads or if the allotted time has expired you may contact us to reset the number of downloads but with valid reasons.

We will also not tolerate download abuse. We reserve the right to terminate your access to Microsoft’s servers if we have detected that you have consumed more than the given number of downloads.

Question: How quickly do I receive my Product Key?

Answer: Our fast and efficient e-delivery system allows for automatic allocation of your product key and near instant delivery. Once payment has been processed we make your unique product key visible on screen with an official Microsoft link to download your software.

Question: How do I download my program?

Answer: Download links are contained within the email containing the license from support@digitalkeysbox.com

Question: How do I get help with my installation? 

Answer: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7) or email.

Question: Does your system generate the Product Key?

Answer: No, we do not create any Product Keys, we simply store the keys provided to us and then automatically allocate them to a customer when an order has been processed. When you collect a code from DigitalKeysBox, e-system simply grabs a key from our stock, assigns it to your order, and displays it to you.  DigitalKeysBox itself does not generate the codes, our staff upload the codes taken from retail boxes to the our e-system.

Question: Is this software a legitimate version?

Answer: Yes. We encourage and force all of our customers to register their email address with their specific Microsoft Product Key during the Microsoft online activation. This ensures verification and tracking of their authentic software. By doing this you can be confident the Microsoft Office product you have purchased is 100% legitimate. 

Question: How are you able to sell this software at such a low price?

Answer: As we work closely with our suppliers and purchase large volumes we are able to obtain the lowest prices possible. 

Through the years, we have established great partnership with several licensed software retailers, distributors, computer and electronic manufacturers around the globe. These companies have huge software inventories in stock for a period of time that needs to be disposed of immediately. Majority of software licenses are purchased in large volumes and acquired through inventory and clearance sale giving us huge discounts and savings. We then pass on the savings to you and keep our costs low as possible – because for every pound we save is a pound you save.

Question: What if something goes wrong? Will I be able to get a refund?

Answer: We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.

Question: What currency are the prices displayed?

Answer: All product prices are in US Dollars. (USD).