Most activation failures are caused by one of these:

• Wrong edition installed (Windows Home vs Pro key, Office Retail/M365 vs LTSC key).
• Old components still installed (Office 2016/2019/2021/365 remnants).
• Network restrictions (VPN/proxy/corporate firewall/antivirus blocking Microsoft activation).

• Your order number
• Product name (Windows / Office / Bundle)
• Screenshot of the exact error message
• Windows version/build: Settings → System → About
• For Office: screenshot of File → Account → Product Information

Yes — the price shown at checkout is the final price. No hidden fees or surprise charges are added after purchase.

Yes. Licenses activate through official Microsoft activation servers. If a license cannot be activated due to a technical mismatch, our support team will assist and, if needed, provide a replacement or refund according to policy.

This is a one-time purchase license. There are no monthly or yearly subscription fees.

All prices on our website are displayed in US Dollars (USD).

Delivery is typically instant after payment is cleared. You will see your key on screen and receive an email containing your download information.

Please check your Spam / Promotions folders first. If you still can’t find it, contact support with your order number and we’ll resend the delivery details.

Yes. To prevent abuse, downloads are limited. If you need additional downloads (e.g., reinstall), contact support with a valid reason and we can reset the counter.

The most common reason is an edition mismatch — for example, your PC is running Windows Home and you are trying to activate Windows Pro.

Go to Settings → System → Activation → Change product key → enter your Pro key → restart if prompted.

This error usually means your installed Windows edition does not match the key (Home vs Pro, or different edition family).

This typically appears when Microsoft detects the key cannot be applied in the current state (wrong edition, too many attempts, or activation servers cannot confirm your system state).

• Confirm you are on the correct edition (Home vs Pro)
• Reboot and try again
• Temporarily disable VPN/proxy

This means Windows is configured to activate through a corporate/KMS server. This often happens on previously managed PCs or systems with leftover activation settings.

If your PC is in S mode, you must switch out of S mode first (free via Microsoft Store). After that, you can apply your Pro key normally.

Yes — once activated, Windows receives regular updates for your edition. Future “Windows 12” upgrade eligibility depends solely on Microsoft’s policy if/when released.

This page is for Microsoft Office LTSC 2024 (standalone, one-time purchase, no subscription).

No. Copilot is tied to Microsoft 365 subscriptions. Publisher is not included in Office 2024 LTSC.

The most common reasons are:

• Wrong edition installed (Retail/Microsoft 365/Standard vs ProPlus, wrong build/language)
• Old Office remnants (Office 2016/2019/2021/365 components still present)
• Network restrictions (VPN/proxy/corporate firewall/antivirus)

This is almost always caused by leftover Office components. Even if Windows “Apps” list looks clean, remnants can remain.

Try these quick steps (in order):

• Reboot your PC (important).
• Disable VPN/proxy temporarily.
• Temporarily disable “aggressive” antivirus/firewall rules.
• Ensure system date/time are correct.
• Try activation again from File → Account.

This usually happens if Office was installed but not fully activated right away. Office can run in a grace period, and later requires activation confirmation.

Office may enter reduced functionality mode until activation is completed. To avoid interruptions, activate as soon as installation is finished.

LTSC activation typically does not require a Microsoft account. However, depending on system configuration and previously installed components, Microsoft may occasionally show sign-in prompts. If you see this, contact support and we will guide you.

In most cases, yes — reinstalling on the same device is supported. If Microsoft activation prompts an error after reinstall, contact support and we’ll assist.

These licenses are intended for use on one device. Transfers or major hardware changes can trigger re-activation checks by Microsoft. If you need help, contact support — we’ll review your case and advise the best option.

Yes. VPNs, proxies, corporate firewalls, and some antivirus tools can block Microsoft activation endpoints. Disable them temporarily during activation, then re-enable after activation is complete.

This is usually caused by browser restrictions, antivirus rules, or corporate policies.

• Try another browser (Chrome / Edge / Firefox)
• Try another network (mobile hotspot)
• Disable VPN/proxy temporarily
• If it’s a work PC, your organization may block installers — use a personal device if possible

If our technical support team cannot resolve the issue, we will assist with a refund according to our refund policy.

Yes. If our support team cannot resolve your installation or activation problem, we will assist with a refund according to policy.

Refunds are issued to the original payment method. Card refunds are typically sent to the card-issuing bank within 7–10 business days, and posting time depends on your bank.